Includes bibliographical references (pages 243-257) and index.

Getting started : how to know whether and when to use the case study as a research method
Designing case studies : identifying your case(s) and establishing the logic of your case study
Preparing to collect case study evidence : what you need to do before starting to collect case study data
Collecting case study evidence : the principles you should follow in working with six sources of evidence
Analyzing case study evidence : how to start your analysis, your analytic choices, and how they work
Reporting case studies : how and what to compose
Appendix A.A note on the uses of case study research in psychology
Appendix B.A note on the uses of case study research in evaluations
Appendix C. Index of individual case studies (cited in BOXES or from expanded case study materials)